1. Introduction
Welcome to JalSathi® – Plumbing Ka Asli Master ("JalSathi", "we", "our", or "us").
JalSathi is a digital platform operated in connection with plumbing products and plumbing-related services. The platform may allow customers to explore products, request plumbing services, book service appointments, communicate with support, and allow plumbers or service professionals to register with JalSathi.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, how it may be shared, and the choices available to you.
By using JalSathi, you acknowledge that you have read and understood this Privacy Policy to the extent permitted by applicable law.
2. Information We Collect
Depending on how you use JalSathi, we may collect information from the following categories.
2.1 Information You Provide
- Basic information: Name and other information you choose to provide.
- Contact information: Mobile number, email address and communication details where provided.
- Service information: Service address, selected service, booking details, service requirements and related information.
- Plumber information: Name, mobile number, experience, service area, availability, skills, rates, profile information, documents and other information submitted during plumber or service-professional registration.
- Communication information: Information you provide when contacting our support team or communicating regarding a booking or service.
- Order information: Where applicable, information required to process product orders, deliveries, returns or related requests.
2.2 Automatically Collected Information
When you access our website, certain technical information may be collected automatically by the website, hosting infrastructure, security systems, advertising systems, analytics tools, or other third-party services.
Depending on the technologies enabled on the website, this information may include IP address, browser type, device type, operating system, approximate location, pages visited, referring pages, access times and basic interaction or technical information.
2.3 Information from Authentication
When you create or use a JalSathi account, information associated with your account may be processed to authenticate you, maintain your session, protect your account and provide account-related services.
2.4 Information from Communications
If you contact JalSathi by email, phone, WhatsApp, support features or other available communication channels, we may retain information necessary to respond to your enquiry, provide support and maintain appropriate service records.
3. Account & Authentication
JalSathi may use mobile-number-based authentication and one-time passwords (OTP) to verify users and help protect accounts from unauthorized access.
Authentication and account-related information may be processed through third-party authentication infrastructure. For example, JalSathi may use Firebase services provided by Google for authentication, database, hosting or related technical functions where enabled.
Account information may be used to identify your account, manage bookings, maintain service history and provide requested services.
You are responsible for keeping access to your mobile device and verification codes secure. Please do not share an OTP, verification code or other authentication credential with another person.
4. Service Booking Information
When you request or book a plumbing service, we may collect information necessary to process and fulfill your request.
This may include your name, mobile number, email address where provided, service address, location, selected service, preferred date or time, service requirements and booking status.
Relevant booking information may be shared with an appropriate plumber or service professional when necessary to coordinate and deliver the requested service.
Booking information may also be used to provide booking confirmations, service updates, customer support, administrative communications and related service records.
5. How We Use Your Information
We may use information collected through JalSathi for legitimate business, technical, security and service-related purposes, including:
- Creating and managing user accounts.
- Verifying users through mobile OTP authentication.
- Processing plumbing service requests and bookings.
- Connecting customers with suitable plumbers or service professionals.
- Providing customer support and responding to enquiries.
- Sending booking confirmations and important service notifications.
- Processing product-related requests or orders where applicable.
- Improving website functionality, performance and user experience.
- Detecting fraud, abuse, spam or unauthorized activity.
- Maintaining website security and reliability.
- Understanding general website usage and performance, where analytics technologies are enabled.
- Displaying and measuring advertising where advertising services are enabled.
- Complying with applicable legal and regulatory requirements.
7. Third-Party Services
JalSathi may rely on selected third-party technologies and service providers to operate parts of the website.
Depending on the features enabled on the website, these services may include authentication, cloud hosting, databases, maps, communications, analytics, payment processing, security and advertising services.
Examples may include services provided by Google/Firebase, mapping providers, communication providers, advertising providers and other technical service providers.
Third-party providers may process information according to their own privacy policies and terms. Users should review the privacy practices of third-party services when appropriate.
9. Advertising & Google AdSense
Where Google AdSense or other advertising services are enabled on JalSathi, third-party advertising providers, including Google, may use cookies, local storage, web beacons, pixels, IP addresses or similar technologies to serve, measure, personalize or otherwise support advertisements, subject to applicable settings, policies and consent requirements.
Google may use information associated with advertising technologies to help deliver relevant advertisements, measure advertising performance, limit repeated advertisements and detect or prevent fraud and abuse.
Depending on user settings and applicable requirements, advertisements may be personalized or non-personalized. Users can manage Google's advertising personalization through Google's advertising settings.
For information about how Google uses data when you use websites or apps that use its services, please review Google's official privacy information:
How Google uses information from sites or apps that use our services
Users may also review Google's advertising and privacy information through Google's official resources:
JalSathi does not control the specific advertisements that may be displayed by third-party advertising systems. Advertising availability, personalization and content may depend on factors such as user settings, location, device, browser, available inventory and applicable advertising policies.
JalSathi does not guarantee that every advertisement displayed on the website will be personalized.
Google may use advertising cookies or similar technologies after an ad request or interaction with Google advertising services. Users should review Google's applicable privacy and advertising documentation for current information about Google's advertising technologies.
10. Location Information
Certain JalSathi features may request access to your device location to help identify your service area, select a service location, display or choose a map location, or improve the accuracy of a plumbing service request.
Location information may include an approximate location or, when you actively grant browser/device permission and use a location-based feature, more precise device location information.
Location information may be associated with a service request when it is necessary to identify where the requested plumbing service should be provided.
Where required, location access is requested through your browser or device permission controls. You can deny or withdraw location permission through your browser or device settings.
If location access is not provided, some location-based features may not work as intended. We do not require you to provide precise location information for features that do not need it.
11. Data Security
We take reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.
Depending on the service involved, security measures may include authentication controls, access restrictions, encrypted connections, service-provider security controls and other reasonable technical safeguards.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored through the internet.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing abuse and complying with legal obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, account status, service requirements and applicable legal obligations.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to applicable legal and operational requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally applicable.
- Ask questions about how your information is being used.
- Withdraw consent where processing is based on consent, subject to applicable limitations.
- Object to or restrict certain processing where such rights are provided by applicable law.
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your account and personal information.
14. Children's Privacy
JalSathi's services are intended for general users and are not specifically directed toward children.
We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.
15. Third-Party Links
Our website may contain links to third-party websites, applications, payment services, social media platforms, maps or other external resources.
We do not control the privacy practices, security or content of third-party websites.
Your use of those services is subject to their respective terms, privacy policies and applicable rules.
16. International Data Processing
Some third-party service providers used by JalSathi may process or store information on servers or systems located outside India.
Where applicable, such processing may be subject to the service provider's privacy policy, contractual safeguards, technical safeguards and applicable legal requirements.
If you access JalSathi from outside India, you acknowledge that information may be processed in accordance with the services and technologies used by the platform, subject to applicable law.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
When we make changes, we will update the Last Updated date displayed at the top of this page.
We encourage users to review this page periodically to remain informed about how their information is handled.
18. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact JalSathi:
- Business: JalSathi® – Plumbing Ka Asli Master
- Operated in connection with: S.M. & Company
- Email: care.jalsathi@gmail.com
- Phone: +91-8318149742
- Location: Gorakhpur, Uttar Pradesh – 273014, India
This Privacy Policy describes JalSathi's general privacy practices. Specific features, services, technologies or third-party integrations may have additional terms, privacy notices or consent requirements where applicable.
This Privacy Policy is intended to provide transparent information about JalSathi's general data practices. It should be read together with the applicable Terms & Conditions and Disclaimer .