Privacy Policy

Your privacy matters to us. This policy explains how JalSathi® – Plumbing Ka Asli Master collects, uses, protects and manages your information.

Last Updated: 20 August 2026

1. Introduction

Welcome to JalSathi® – Plumbing Ka Asli Master ("JalSathi", "we", "our", "us").

JalSathi is a digital platform operated in connection with plumbing products and plumbing-related services. Our platform may allow customers to explore products, request plumbing services, book service appointments, communicate with support, and allow plumbers or service professionals to register with JalSathi.

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

2. Information We Collect

Depending on how you use JalSathi, we may collect the following categories of information:

2.1 Information You Provide

  • Basic information: Name and other information you choose to provide.
  • Contact information: Mobile number, email address and communication details.
  • Service information: Service address, location, selected service, booking details and work requirements.
  • Plumber information: Name, mobile number, experience, service area, availability, skills, rates, profile information, documents and other information submitted during plumber registration.
  • Communication information: Information you provide when contacting our support team or communicating regarding a booking.

2.2 Automatically Collected Information

When you access our website, certain technical information may be collected automatically by the website, hosting infrastructure, security systems, analytics tools or third-party services.

This may include information such as IP address, browser type, device type, operating system, approximate location, pages visited, referring pages, access times and basic interaction information.

2.3 Location Information

Certain JalSathi features may request access to your device location to help identify your service area, select a service location or improve the accuracy of plumbing service requests.

You can control location permissions through your browser or device settings. If you do not provide location access, some location-based features may not work as intended.

3. Account & Authentication

JalSathi may use mobile-number-based authentication and one-time passwords (OTP) to verify users and help protect accounts from unauthorized access.

Authentication and account-related information may be processed through third-party authentication infrastructure. We may use the verified account information to identify your account, manage bookings, maintain service history and provide requested services.

You are responsible for keeping access to your mobile device and verification codes secure. Please do not share an OTP or authentication code with another person.

4. Service Booking Information

When you request or book a plumbing service, we may collect information necessary to process and fulfill your request.

This may include your name, mobile number, email address where provided, service address, location, selected service, booking date or time, service requirements and booking status.

We may use relevant booking information to coordinate with an appropriate plumber or service professional so that the requested service can be delivered.

We may also use booking information to provide service notifications, customer support, booking updates and necessary administrative communications.

5. How We Use Your Information

We may use information collected through JalSathi for legitimate business and service-related purposes, including:

  • Creating and managing user accounts.
  • Verifying users through mobile OTP authentication.
  • Processing plumbing service requests and bookings.
  • Connecting customers with suitable plumbers or service professionals.
  • Providing customer support and responding to enquiries.
  • Sending booking confirmations and important service notifications.
  • Improving website functionality, performance and user experience.
  • Detecting fraud, abuse, spam or unauthorized activity.
  • Maintaining website security and reliability.
  • Understanding general website usage and performance.
  • Complying with applicable legal and regulatory requirements.

6. Sharing & Disclosure

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information when reasonably necessary to provide our services or operate the platform.

  • Service professionals: Relevant booking information may be shared with a plumber or service professional assigned to your request.
  • Technology providers: Information may be processed by service providers that support authentication, hosting, databases, communications, maps, analytics, security or website functionality.
  • Payment providers: Where online payments are supported, payment processing may be handled by third-party payment providers.
  • Legal requirements: Information may be disclosed where required by applicable law, legal process, court order or lawful government request.
  • Safety and protection: Information may be used or disclosed when reasonably necessary to protect our users, platform, property or legal rights.

7. Third-Party Services

JalSathi may rely on selected third-party technologies and service providers to operate parts of the website.

Depending on the features enabled on the website, these services may include authentication, cloud hosting, databases, maps, analytics, communications, payment processing and advertising services.

These third-party providers may process information according to their own privacy policies and terms. We recommend reviewing the privacy practices of third-party services when appropriate.

8. Cookies & Similar Technologies

JalSathi and certain third-party services may use cookies, local storage, session storage, pixels or similar technologies.

These technologies may be used to remember preferences, maintain sessions, improve website functionality, understand website usage, protect the platform and support advertising where applicable.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Advertising & Google AdSense

If advertising services such as Google AdSense are enabled on JalSathi, third-party advertising providers, including Google, may use cookies or similar technologies to serve, measure and personalize advertisements based on applicable settings and user activity.

Google and its advertising partners may use information collected through advertising technologies to help deliver relevant advertisements, measure advertising performance and prevent fraud or abuse.

Users may be able to manage advertising personalization through Google's advertising settings and applicable browser or device controls.

For more information about Google's advertising technologies and privacy practices, users should review Google's applicable privacy and advertising documentation.

JalSathi does not guarantee that every advertisement displayed on the website will be personalized. Advertising availability and personalization may depend on user settings, location, device, browser and applicable advertising policies.

10. Data Security

We take reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing abuse and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally applicable.
  • Ask questions about how your information is being used.
  • Withdraw consent where processing is based on consent, subject to applicable limitations.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

13. Children's Privacy

JalSathi's services are intended for general users and are not specifically directed toward children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make changes, we will update the Last Updated date displayed at the top of this page.

We encourage users to review this page periodically to remain informed about how their information is handled.

16. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact JalSathi:

Important:

This Privacy Policy describes JalSathi's general privacy practices. Specific features, services or third-party integrations may have additional terms or privacy notices where required.