Welcome to JalSathi – Plumbing Ka Asli Master ("JalSathi", "we", "us", "our" or "the Platform").
JalSathi is a digital platform operated by S.M. & Company that provides information about plumbing products and facilitates plumbing-related services and plumber connections.
By accessing or using this website, registering an account, placing an order, submitting a service request, or using any other feature of the Platform, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the website or our services.
1. Acceptance of Terms
These Terms apply to all visitors, customers, plumbers, service providers and other users who access or use JalSathi.
Your continued use of the website after any modification of these Terms constitutes acceptance of the updated Terms.
2. Eligibility
- You must be at least 18 years old to independently use services that require contractual or payment obligations.
- You must provide accurate information when creating an account or submitting a booking.
- If you use JalSathi on behalf of a business or another person, you confirm that you have appropriate authority to do so.
3. Services Provided
JalSathi may provide or facilitate access to plumbing-related products and services, including but not limited to:
- Sanitaryware and bathroom products
- CPVC and PVC pipes and fittings
- C.P. and bath fittings
- Water tanks and plumbing accessories
- Leakage repair services
- Plumbing installation and maintenance
- Water tank cleaning and related services
- Other plumbing-related services
Service availability may depend on location, plumber availability, working hours, product availability and other operational circumstances.
JalSathi reserves the right to modify, suspend or discontinue any feature, product or service when reasonably necessary.
4. User Accounts
Certain features may require you to create or access an account using your mobile number or other authentication methods supported by JalSathi.
- You are responsible for maintaining the security of your account and verification information.
- You should not share authentication codes or OTPs with another person.
- You must provide genuine and accurate information.
- We may restrict or suspend accounts involved in misuse, fraud, abuse or violation of these Terms.
5. User Responsibilities
Users agree to:
- Provide accurate, complete and current information.
- Use JalSathi only for lawful purposes.
- Not impersonate another person or organization.
- Not submit false, misleading or fraudulent information.
- Not attempt unauthorized access to our systems, accounts or databases.
- Not interfere with the security, availability or functionality of the Platform.
- Not use the Platform to distribute malicious code, spam or unlawful content.
6. Products, Orders & Payments
- Product prices, availability, taxes and applicable charges may change from time to time.
- Product images are provided for general representation and may vary slightly from the actual product.
- An order may be considered confirmed only after the applicable confirmation or payment process is completed.
- Payment processing may be handled through third-party payment providers.
- JalSathi is not responsible for temporary technical failures caused by third-party payment providers.
- Product availability may change before final confirmation of an order.
7. Plumbing Services & Bookings
Plumbing bookings are subject to availability and service coverage in the requested location.
- A booking request does not necessarily guarantee immediate service.
- Final pricing may depend on the actual work required, materials used and site conditions.
- Additional work requested at the location may result in additional charges.
- Customers should provide accurate information about the required service and location.
- Service timing may change because of traffic, weather, availability, emergency situations or other circumstances.
8. Cancellation & Refunds
Cancellation and refund eligibility may depend on the type of product or service, payment status and the stage at which the cancellation is requested.
- Customers should request cancellation or rescheduling as early as reasonably possible.
- Late cancellations or missed appointments may be subject to applicable charges.
- Product returns or refunds may be subject to the applicable product-specific return policy.
- Approved refunds, where applicable, may be processed using the original or an appropriate payment method.
For specific refund or cancellation questions, please contact JalSathi support before taking further action.
9. Plumber Registration
Plumbers or service professionals may register on JalSathi by providing information requested during registration.
- Registration information must be accurate and genuine.
- A plumber may be required to provide experience, service-area and identity-related information.
- Registration does not automatically guarantee job assignments or earnings.
- Service opportunities may depend on customer demand, location, availability, experience and other factors.
- JalSathi may review, approve, reject or suspend a plumber profile where appropriate.
10. Advertising & Third-Party Services
JalSathi may display advertisements from third-party advertising providers, including Google AdSense, if advertising is enabled on the website.
Third-party advertising providers may use cookies or similar technologies to provide, measure and personalize advertising in accordance with their own policies and applicable laws.
Advertisements displayed on JalSathi are provided by third-party advertising networks. The presence of an advertisement does not necessarily mean that JalSathi recommends, guarantees or endorses the advertised product or service.
JalSathi may also use third-party services for authentication, analytics, payments, maps, communication, hosting and other website functionality.
Third-party services operate according to their own terms, privacy policies and technical practices.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using JalSathi, you acknowledge that certain information may be collected and processed when necessary to provide authentication, bookings, communication, payments, customer support and other requested services.
Please review our Privacy Policy for additional information about data collection, cookies, third-party services and your choices.
12. User-Generated Content
Users may have opportunities to submit information such as reviews, feedback, profile information, service details, photographs or other content.
You are responsible for ensuring that submitted content is accurate, lawful and does not violate the rights of another person.
We may remove content that is unlawful, misleading, abusive, fraudulent, offensive or otherwise inconsistent with these Terms or applicable law.
13. Intellectual Property
Unless otherwise stated, the JalSathi name, branding, logos, website design, text, graphics, original content and other materials are owned by JalSathi, S.M. & Company, or the respective licensors.
You may not copy, reproduce, modify, distribute, publish, sell or create derivative works from our protected content without appropriate permission.
Third-party trademarks, product names and logos remain the property of their respective owners.
14. Disclaimer & Limitation of Liability
JalSathi provides information and services on an "as available" basis. While we make reasonable efforts to keep information accurate and useful, we do not guarantee that every page, product listing, price, service slot or other information will always be complete, current or error-free.
Plumbing work may involve site-specific conditions that cannot always be determined before an inspection.
To the maximum extent permitted by applicable law, JalSathi shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
15. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts having appropriate jurisdiction in Gorakhpur, Uttar Pradesh, may have jurisdiction over disputes relating to these Terms or services.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, legal requirements or business practices.
When material changes are made, the revised version will be published on this page with an updated "Last Updated" date.
Users are encouraged to review this page periodically.
17. Contact Us
If you have questions, concerns or requests regarding these Terms & Conditions, you can contact us:
- Email: care.jalsathi@gmail.com
- Phone: +91 8318149742
- Business: S.M. & Company / JalSathi
- Location: Gorakhpur, Uttar Pradesh, India – 273014